Frequently Asked Questions (FAQ)


What’s your return policy?

Return any of our products--no questions asked--within 30 days of purchase. We even pay return shipping.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

Domains

Registering Domain Names Articles
What if I misspelled my domain name when I registered it?

Unfortunately, we are unable to change or edit the spelling of a domain name after you...

What is domain name kiting?

Domain name kiting is the process of registering a domain name to test its...

Why should I register more than one domain name?

If you're thinking about registering more than one domain name, you've got the right...

Dispute Resolution Process for .CA Domains

CIRA works with several firms to handle disputes regarding .ca domain names. If you...

Download Exportable Lists in the Domain Manager

When you create an exportable list, we send you an email message to notify you when...

Verifying Contact Information for ICANN Validation

The Registrar Accreditation Agreement (RAA) with ICANN lets us act as a registrar and...

About .VISION Domain Names

The .vision domain extension is managed by the Donuts registry. To learn about the...

.CN Real Name Validation Accepted Documents

To complete real name validation for .CN domain names, you must provide us one of...

About .COMMUNITY Domains

The .community domain extension is managed by the Donuts registry. To learn about the...

About .CLEANING Domains

The .cleaning domain extension is managed by the Donuts registry. To learn about the...

About .CATERING Domains

The .catering domain extension is managed by the Donuts registry. To learn about the...

About .CARDS Domains

The .cards domain extension is managed by the Donuts registry. To learn about the...

About .DISCOUNT Domains

The .discount domain extension is managed by the Donuts registry. To learn about the...

About .FITNESS Domains

The .fitness domain extension is managed by the Donuts registry. To learn about the...

About .FURNITURE Domains

The .furniture domain extension is managed by the Donuts registry. To learn about the...

About .SCHULE Domains

The .schule domain extension is managed by the Donuts registry. To learn about the...

About .WINE Domains

The .wine domain extension is managed by the Donuts registry. To learn about the...

About .VIN Domains

The .vin domain extension is managed by the Donuts registry. To learn about the...

About .FAMILY Domains

Rightside is the sponsor and the backend provider for the .family extension....

About . AUTO Domains

XYZ is the sponsor and Uniregistry is the backend provider for the .auto extension....

About .CARS Domains

XYZ is the sponsor and Uniregistry is the backend provider for the .cars extension....

About .CAR Domains

XYZ is the sponsor and Uniregistry is the backend provider for the .car extension....

About .PET Domains

Afilias is the sponsor and the backend provider for the .pet extension....

About .EARTH Domains

InterlinkUB is the sponsor and Neustar is the backend provider for the .earth...

About .COLLEGE Domains

XYZ.COM is the sponsor and CentralNic is the backend provider for the .college...

About .BET Domains

Afilias is the sponsor and the backend provider for the .bet extension....

About .GAMES Domains

Rightside is the sponsor and the backend provider for the .game extension....

About .SHOPPING Domains

Donuts is the sponsor and Rightside is the backend provider for the .SHOPPING...

About .SHOP Domains

GMO is the sponsor and the backend provider for the .shop extension. Registration...

About .DOCTOR Domains

Donuts is the sponsor and Rightside is the backend provider for the .DOCTOR extension....

About .TUBE Domains

Latin American Telecom is the sponsor and Neustar is the backend provider for the...

About .BLOG Domains

KKWT (Word Press) is the sponsor and Nominet is the backend provider for the .blog...

About .PROMO Domains

Afilias is the sponsor and the backend provider for the .promo extension....

About .PRO Domains

Afilias is the sponsor and the backend provider for the .pro extension....

About .ISTANBUL Domains

Istanbul Dijital Medya Tic A.S is the sponsor and Afilias is the backend provider for...

About .IST Domains

Istanbul Dijital Medya Tic A.S is the sponsor and Afilias is the backend provider for...

About .STORE Domains

Radix is the sponsor and CentralNic is the backend provider for the .store extension....

About .GROUP Domains

Donuts is the sponsor and the backend provider for the .group extension....

About .SALON Domains

Donuts is the sponsor and the backend provider for the .salon extension....

About .LTD Domains

Donuts is the sponsor and the backend provider for the .ltd extension. Registration...

About .GMBH Domains

Donuts is the sponsor and the backend provider for the .gmbh extension. There is an...

About .COUNTRY Domains

This domain name extension renews at the same cost (tier) it is registered. For...

About .QUEBEC Domains

The CORE Registry is the sponsor and the backend provider for the .quebec extension....

About .SOLAR Domains

Donuts is the sponsor and the backend provider for the .solar extension....

About .BUZZ Domains

DotStrategy manages and supports the .buzz extension. Registration periods...

About .exchange Domains

Donuts is the sponsor and the backend provider for the .exchange extension. For more...

About .YOGA Domains

Minds + Machines is the sponsor and Nominet is the backend provider for the .yoga...

About .SPACE Domains

The Radix Registry is the sponsor and CentralNic is the backend provider for the...

About .DESIGN Domains

TopLevelDesign is the sponsor and CentralNic is the backend provider for the .design...

About .NEWS Domains

Rightside is the sponsor and the backend provider for the .news extension....

About .DATE Domains

Famous Four Media is the sponsor and Neustar is the backend provider for the .date...

About .PROTECTION Domains

XYZ is the sponsor and CentralNic is the backend provider for the .protection...

About .SECURITY Domains

XYZ is the sponsor and CentralNic is the backend provider for the .security...

About .THEATRE Domains

XYZ is the sponsor and CentralNic is the backend provider for the .theatre extension....

About .us Domains

The .us country-code top-level domain name (ccTLD) is an extension that represents...

About .cc Domains

The .cc country-code top-level domain name (ccTLD) is an extension that represents...

About .tv Domains

The .tv country-code top-level domain name (ccTLD) is an extension that represents...

About .CAPITAL Domains

Donuts is the sponsor and the backend provider for the .capital extension. Get more...

Difference Between Nominet's Whois Opt out Policy and Alabye.com Private Registration

The table below highlights the differences between Alabye.com's Private Registration...

About .ARCHI Domains

Afilias is the sponsor and the backend provider for the .archi extension....

About .BIO Domains

Afilias is the sponsor and the backend provider for the .bio extension....

New ICANN Registrant Update Requirements

ICANN has made some recent changes to the process that you must follow to update...

About .asia Domains

DotAsia is the sponsor and the backend provider for the .asia extension. table...

About .eu Domains

The .eu country-code top-level domain name (ccTLD) is an extension that represents...

About .pe Domains

The .pe country-code top-level domain name (ccTLD) is an extension that represents...

About .tw Domains

The .tw country-code top-level domain name (ccTLD) is an extension that represents...

About .cn Domains

table {border-collapse: collapse; color: #333; margin: 1.2rem 0;}...

Why is my Domain transfer disabled?

There are several reasons why your transfer might be disabled: Per ICANN policies,...

About .vg Domains

The .vg country code top-level domain name (ccTLD) is an extension that represents...

About .FOOTBALL Domains

Donuts is the sponsor and the backend provider for the .football extension. Get...

Change My IP Address

If you want to change the IP address your domain name uses, you can edit its "A...

Change the TTL Value for Your DNS Records

Your domain's TTL values determine how frequently your DNS records get updated....

Check the Status of My Domain Transfer-In

Checking on the progress of your domain transfer-in to Alabye.com is easy! Log in...

Trade a .EU Domain with an Account Change

The process for trades (registrant contact updates) is unique for .eu domain names...

Domain Renewal Cost

The cost to renew your domain will vary depending on the kind of domain you have. To...

Right to Reserve Guidelines for .uk Domains

What is the right to reserve? In 2014, the .UK registry introduced .uk as a...

Park a Domain

When you park your domain, visitors to your site will see a temporary Web page when...

About .tk Domains

The .tk country-code top-level domain name (ccTLD) is an extension that represents...

About .co Domains

The .co country-code top-level domain name (ccTLD) is an extension that represents...

About .ph Domains

The .ph country-code top-level domain name (ccTLD) is an extension that represents...

Nameserver Rules for .fr Domains

Each .fr domain name must have two authoritative nameservers. Before you register or...

About .de Domains

The .de country-code top-level domain name (ccTLD) is an extension that represents...

About .COOKING Domains

Minds and Machines is the sponsor and Nominet is the backend provider for the .cooking...

About .SURF Domains

Required: This domain name extension renews at the same cost (tier) it is...

About .BEER Domain Names

Required: This domain name extension renews at the same cost (tier) it is...

Registering Domain Names

Note: To register a domain name NOW, please visit our Domain Name Search page ....

Domain Name FAQ

What is a Domain Name? A domain name, like www.coolexample.com , is a lot...

Trade a .EU Domain Without an Account Change

The process for trades (registrant contact updates) is unique for .eu domain...

Submitting a Change of Account/Email Update Form

If you cannot access the email address associated with your account and cannot verify...

About .fr Domains

The .fr country-code top-level domain name (ccTLD) is an extension that represents...

About .fm Domains

The .fm country-code top-level domain name (ccTLD) is an extension that represents...

About .gs Domains

The .gs country-code top-level domain name (ccTLD) is an extension that represents...

About .CASA Domains

Minds + Machines is the sponsor and Nominet is the backend provider for the .casa...

What is real name validation for .CN domains?

Real name validation lets you "activate" .CN domain names, which means you can use...

Avoid Downtime During Your Data Center Migration

When migrating your cPanel shared hosting account between data centers, it's helpful...

Nameserver Rules for .IT Domains

Nameserver requirements table {border-collapse: collapse; color: #333; margin:...

About .me Domains

The .me country-code top-level domain name (ccTLD) is an extension that represents...

About .mx Domains

The .mx country-code top-level domain name (ccTLD) is an extension that represents...

About .am Domains

The .am country-code top-level domain name (ccTLD) is an extension that represents...

About .bz Domains

The .bz country-code top-level domain name (ccTLD) is an extension that represents...

About .ws Domains

The .ws country-code top-level domain name (ccTLD) is an extension that represents...

What happens after domain names expire?

Once a domain name expires, it goes through many stages before being released to the...

Expired Registration Recovery Policy (ERRP) Compliance Statement

On Aug. 31, 2013, ICANN adopted the Expired Registration Recovery Policy (ERRP),...

Glossary of TLDs

Note: We've disabled .tc and .vg new registrations and transfers to us until...

About ccTLDs (Country-Code Domain Names)

Note: We've disabled .tc and .vg new registrations and transfers to us until...

Registering Donuts Domains

Donuts is a domain name registry created by industry veterans with a goal to give...

About .FASHION Domains

Required: This domain name renews at the same cost (tier) it is registered. For...

Registering a .IT Domain

Who can register .it domain names? Individual and juridical persons residing in or...

About .BARCELONA Domains

Fundacio puntCAT is the sponsor and CORE is the backend provider for the .barcelona...

Park a Domain Registered with Another Company

Parking your domain when it's registered with another company is simple. Log...

Park a Domain Registered with Alabye.com

Parking your domain when it's registered with Alabye.com is easy. Your domain's...

About .sg Domains

The .sg country-code top-level domain name (ccTLD) is an extension that represents...

What are Premium Domain Names?

If you search for a domain name that's already registered, we perform a basic search...

About .se Domains

The .se country-code top-level domain name (ccTLD) is an extension that represents...

About .CLOUD Domains

Aruba PEC SpA is the sponsor and ARI is the backend provider for the .cloud...

About .it Domains

The .it country-code top-level domain name (ccTLD) is an extension that represents...

About .pl Domains              

The .pl country-code top-level domain name (ccTLD) is an extension that represents...

About .nl Domains              

The .nl country-code top-level domain name (ccTLD) is an extension that represents...

About .nu Domains              

Warning: New .nu registrations are currently unavailable at this time. The...

About .uk Domains              

The .uk country-code top-level domain name (ccTLD) is an extension that represents...

About .br Domains              

The .br country-code top-level domain name (ccTLD) is an extension that represents...

About .so Domains              

Warning: Due to complications with the registry, we will be suspending all new...

About .co.za Domains              

The .co.za country-code top-level domain name (ccTLD) is an extension that...

Registering a .CA Domain              

Who can register .ca domain names? Only the individuals and entities that meet the...

Registering a .fr Domain              

Who can register .fr domain names? Individuals and companies located in France or...

About .ca Domains              

Canadian Internet Registration Authority (CIRA) is the registry for .ca domain...

About .es Domains              

Warning: If you own a .es domain extension and have not previously provided...

Transfer a .EU Domain              

You can transfer a .eu domain name to us. However, the transfer process is unique to...

Authorize My Domain Transfer to Alabye.com              

Note: If you purchased a domain before 5/26/17, you may still need to complete...

About .au Domains              

The Certified Domain add-on is currently unavailable for .au domain extensions....

About .jobs Domain Names              

The .jobs top-level domain name (TLD) is an extension that represents..

Support

If you have any questions at all, please don't hesitate to contact us:

Product and Technical Support:
(480) 624-2500
Billing Support:
(480) 624-2515